Last Updated: 22 Oct, 2025

At Michael Hill Jewelry, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or interact with us in any way.

By using our website or services, you consent to the practices described in this Policy.

1. Information We Collect

We collect information from you in several ways to provide and improve our services.

a. Information You Provide Directly

When you:

• Create an account or make a purchase

• Contact us via email, form, or social media

• Subscribe to our newsletters or promotions

We may collect:

• Full name

• Email address

• Phone number

• Shipping and billing address

• Payment details (processed securely through third-party payment gateways)

• Order history and preferences

b. Automatically Collected Information

When you use our website, we automatically collect certain information about your device and usage, including:

• IP address and general location

• Browser type and version

• Device information

• Date, time, and pages viewed

• Referring to websites or search terms

This information is collected through cookies, analytics tools, and similar technologies.

c. Cookies and Similar Technologies

Our site uses cookies to enhance your browsing experience and improve functionality. Cookies are small text files stored on your device to help remember your preferences, analyze traffic, and personalize content. You can manage or disable cookies through your browser settings. However, some features of our website may not function properly if cookies are disabled.

How We Use Your Information

We use your personal information for legitimate business purposes, including:

• Processing and fulfilling your orders

• Communicating with you regarding orders, inquiries, or support requests

• Providing updates about promotions, new collections, or product launches

• Analyzing site performance and user behavior to improve our services

• Detecting and preventing fraudulent or unauthorized transactions

• Complying with legal obligations and maintaining business records

We will never sell or rent your personal information to third parties.

Legal Basis for Processing (for International Customers)

For customers residing in the European Union (EU) or other jurisdictions with similar data protection laws, we rely on one or more of the following legal bases for processing your data:

• Your consent (e.g., when subscribing to newsletters)

• Contractual necessity (to fulfill your purchase)

• Legal obligations (to comply with tax or regulatory requirements)

• Legitimate interests (to improve services and prevent fraud)

You may withdraw your consent at any time by contacting us at the email provided below.

How We Share Information

We only share your data with trusted partners who help us operate our business. These include:

• Payment processors (for secure transactions)

• Shipping providers (to deliver your orders)

• IT and analytics services (for website performance and marketing optimization)

• Email and communication platforms (for newsletters and updates)

Each of these providers is required by contract to protect your information and use it only for authorized purposes. We may also disclose personal information if required by law or to protect our rights, property, or safety.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Policy:

• Order and transaction data: retained for tax and legal compliance

• Customer service communications: retained for up to 12 months

• Marketing data: retained until you unsubscribe or request deletion

After this period, data is securely deleted or anonymized.

Data Security

We use a combination of administrative, technical, and physical safeguards to protect your information from unauthorized access, alteration, disclosure, or destruction.

These measures include:

• Secure Socket Layer (SSL) encryption during data transmission

• Encrypted databases and restricted access to personal data

• Regular website and system security reviews

While we strive for the highest level of protection, no system can guarantee absolute security. By using our Site, you acknowledge this inherent risk.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access the data we hold about you

• Request correction of inaccurate information

• Request deletion of your personal data (“right to be forgotten”)

• Withdraw consent for marketing or data processing

• Request a copy of your data in portable format

To exercise any of these rights, please contact us. We will respond to verified requests within 30 days.

Email Communication and Marketing

If you subscribe to our mailing list, you will receive occasional updates about promotions, events, or new products. You may opt out at any time by clicking the “Unsubscribe” link in any email or by contacting us directly. Opting out of marketing does not affect order confirmations or essential transactional messages.

Third-Party Links

Our website may contain links to other websites not operated by Michael Hill. We are not responsible for the content, privacy practices, or security of external sites.

We encourage you to review the Privacy Policies of any third-party sites before providing personal information.

Children’s Privacy

Our website and products are intended for adults. We do not knowingly collect personal information from individuals under the age of 16. If we come to know that a minor has provided us with personal information, we will delete it immediately.

International Data Transfers

If you access our Site from outside Canada, your information may be transferred to and processed in countries with different data protection laws. By providing your information, you consent to this transfer, storage, and processing in accordance with this Policy.

Changes to This Privacy Policy

We may update this Policy from time to time to reflect legal or operational changes. Updates will be posted on this page with the revised “Last Updated” date. Continued use of our Site after changes are posted constitutes your acceptance of the updated Privacy Policy.

Contact Information

If you have questions, requests, or complaints regarding this Privacy Policy or how we handle your data, please contact us at: michaelhilldesigns.com